Eligibility:

Products that are marked eligible for return must be unused, unopened, in their original packaging, and within 7 days of delivery in order to initiate the return process. This excludes custom-made products or final sale items.

Timeframe:

You have 7 calendar days from the date of delivery to initiate a return. After 7 days, we will not be able to process any returns.

Condition of the Product:

Returned products must be in their original condition with all accessories and packaging intact. The product must not have been used, altered, or damaged.

Refunds:

Refunds will be processed to the original payment method used for purchase.
Please note that shipping and handling fees are non-refundable, and a restocking fee of up to 25% may be applied to the refund.

Mode of Refunds:

Refunds will be issued in the same form as the original payment method. If you paid by credit card, refunds will be issued to the same credit card used for the purchase.

Shipping and Handling:

You are responsible for shipping the product back to us.
Shipping and handling fees for returns are non-refundable, and we will not be responsible for any lost or damaged packages during the return shipping process.

Return Process:

To initiate a return, please email our customer service team at info@luxyspace.com with your order number and the reason for the return.
We will provide you with a Return Authorization (RA) number and the shipping address for the return. Please make sure to include the RA number with your returned product.

Exceptions and Limitations:

We reserve the right to reject any return that does not comply with our return policy.

Customer Service Contact Information:

If you have any questions or concerns about our return policy, please contact our customer service team at info@luxyspace.com

ADDRESS CHANGE

Once an order is placed, we cannot alter it aside from address changes which can be accommodated within 48 hours of an order being placed, as long as it has not been dispatched.

TRACKING INFO

Orders may be queued for shipping but may not yet have live tracking data.
Live tracking is available for select carriers but may take as much as 72 hours to populate in 3rd party systems depending on the respective shipment.
Freight tracking, particularly for White Glove LTL deliveries and oversized items may not indicate live tracking.
Provided shipment tracking applies for large carriers such as FedEx, UPS, USPS… It does not apply to small freight companies.
Some White Glove LTL deliveries will require scheduled delivery times, you will be given a delivery window by the delivery company. If a White Glove delivery is refused additional charges will apply ( this can cost up to a second full amount delivery fee).

ESTIMATED SHIPPING TIMES

Please note that estimated shipping times are subject to the availability of products and/or the manufacturer's availability.
We make every effort to communicate the most current and accurate product availability information.
If there is an extended lead time, we will alert you via email as soon as we are made aware by the manufacturer and freight partners.

CANCELLATIONS

In the event you would like to cancel the item/order, please submit your request within 48 hours of placing your order to info@luxyspace.com for further assistance.
Our team will check the current status, verify if the order has not yet been dispatched, and process your request accordingly, at no additional cost.
Orders that have already been docked and are released for shipment cannot be canceled.

LOST PARCELS

In the event that the package is not received or lost in transit, but shows delivered to the shipping address associated with the order, LUXYSPACE will not be liable for non-receipt of goods or replacement of goods. The customer will have to file a claim within 24 hours of the estimated receiving window to the carrier. LUXYSPACE will be more than happy to assist with confirming tracking information.